• Oversees intake, scheduling, and authorization processes to ensure a smooth workflow of operations.
• Manage clinical staff by assigning and delegating tasks as needed.
• Coordinate and lead regular team meetings with clinical staff.
• Manage staff to ensure clinicians meet productivity expectations.
• Coach, mentor, and train/develop staff, oversee new employee on-boarding and orientation, performance management, evaluation and disciplinary action if needed.
• Facilitate patient and employee scheduling/assignment in collaboration with Clinical Coordinator, Intake Coordinator, and administrative support to ensure timely initiation of care.
• Assist with performing patient visits when the need arises to ensure appropriate coverage.
• Provide direct supervision (approximately 50% direct observation in field, 50% office) of field performance to competence in KPBs, technical assistance and support of Home Health staff.
• Serves on the QAPI Committee. Provide necessary follow-up/training with staff to meet Key Performance Behaviors (KPB). Implement care delivery best practices into the field consistent with outcomes of QAPI initiatives. Monitor care delivery in the field for competence and compliance.
• Promotes safe work practices and work environments to protect the safety and wellbeing of employees and patients.
• In the absence of the Director of Nursing, oversees all home health clinical operations.

· Develops staffing plans; works with human resources staff to recruit and hire staff; assists with coordinating comprehensive orientation to, but not limited to, new staff in area of responsibility.

· Monitors policies, procedures, and practice to assures compliance with regulations related to certification, accreditation, and organization in the care delivery process

• Participates in continuing education to continually improve staff skills and abilities; leads or participates in training and annual training (s) as directed by supervisor or agency.
• Monitors and manages quality improvement and assurance initiatives for clinical operations, including but not limited to staffing schedules, field staff, and patient flow, auditing for areas of responsibility
• Prepares and manages all documentation and reporting requirements including but not limited to QA reports, performance evaluations, productivity, time sheets, and schedules and workflow.
• Ensures effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services.
• Establishes accountabilities and performance goals and provides counseling, coaching, feedback, recognition, training, and development to staff.

This does not cover or contains a complete listing of activities, duties or responsibilities that are required of the employee. Other responsibilities and duties may be assigned or change at any time without notice.