CareAparent
  • 26-Mar-2021 to 25-May-2021 (CST)
  • Woodbury, MN, USA
  • Full Time

Position Title: Administrative Assistant

Hours: Full-Time

Location: 2042 Wooddale Dr Suite 200, Woodbury, MN 55125

Direct Report: Director of Care Operations


CareAparent is an established Medicare Home Health agency serving clients and expanding our services throughout the Twin Cities. We serve seniors who want to continue to live independently and safely at home for as long as possible. Every service CareAparent offers is a response to the needs and goals of our clients and their families, and our efforts as a company are inspired by the desire to explore possibilities for meeting those needs.

CareAparent is seeking a full-time Administrative Assistant. This role is fast paced, highly visible and integral coordinating day-to-day communications between the clients and caregivers, and basic administrative, record keeping and reporting functions. This position requires flexibility, independent problem solving, a proactive approach and receiving direction from the leadership team.

RESPONSIBILITES:

  • Answer incoming calls in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
  • Accurately record incoming messages from callers, clients, and caregivers and deliver messages to the appropriate CareAparent manager or staff member.
  • Perform general office functions such as filing, copying, and faxing.
  • Serve as a point-of-contact for confirming caregiver clock-ins, clock-outs, and shift changes.
  • Communicate daily schedule changes to clients and caregivers.
  • Monitor schedule activity using the software system.
  • Maintain and update client and caregiver information and records using company software, including any required authorizations.
  • Maintain regular and consistent communication with the Care Coordinator.
  • Follow up and communicate caregiver and client issues to ensure problems are resolved.
  • Maintain regular attendance to and assure consistent communication with caregivers and office staff.
  • Maintain professional relationships with both clients and caregivers, assuring confidentiality.
  • Communicate and reinforce CareAparent policies and procedures.
  • Present professional image to consumers through dress, behavior and speech.
  • Other duties as assigned.

QUALIFICATIONS:

  • Computer skills including Word, Excel and ability to learn computer-based scheduling software.
  • Excellent organizational, interpersonal, verbal, and written communication skills and the ability to listen effectively.
  • Exceptional customer service and problem-solving skills
  • Demonstrated capability in maintaining strict confidentiality with employee information.
  • Knowledge of principles and practices of basic office management and organization
  • Highly organized, able to prioritize and manage time effectively.
  • Able to work independently and with direction.
  • Valid driver's license and reliable transportation required.
  • Prior experience in the home care industry as a caregiver, HHA, CNA or PCA a plus

BENFITS:

  • Starting pay between $15.00-$17.00 per hour, based on experience.
  • Paid Time Off
  • Paid Holidays
  • Medical Benefit
  • Employee Referral Bonus Program
  • Direct Deposit
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